We’re people people
When we were thinking about what to put on this page, we scribbled:
and that about summed us up so we thought we’d use it.
We’re specialists without egos. We believe in working together with our clients (not just for them) to get the best results. Ultimately, we’re all about helping you to stand out but for the right reasons.
When we started in 2015, we were interested in just one thing; solving genuine user problems online by experimenting with different solutions and then testing them over and over again to get the best results.
We knew this wasn’t the job of one person. That we needed a team of skilled individuals. Specialists in their own right. But that same goal has stayed with us and has defined the way we work together and with our clients. Five years later, we’ve grown to a team of 20+ researchers, designers, strategists, developers and analysts.
Why do U need us?
If you want different results than what you’re getting, you’ve got to try different approaches.
You’ve got to speak to different people. You’ve got to welcome different ideas.
That is what leads to real innovation.
It’s also why our team is made up of individuals who are specialists in their own right. Each person brings their own unique experiences and insights to the role – but most importantly, they bring ideas. So be prepared to be pushed to places you may not have been before. It’s because we really care about getting you to where you want to be.
We have a very particular set of skills.
Skills we have acquired over a very long career. If you noticed our reference to a famous blockbuster there, then we like you already… With experts in UX research, UX design, content strategy, optimisation strategy, web analytics, development (and more), we’re really well placed as a team to run effective conversion optimisation programs that help our clients to:
Dive deeper into user behaviour to identify not just problems but opportunities
Unlock immediate revenue opportunities that genuinely impact the bottom line
Develop an optimisation strategy that benefits all parts of the business
Achieve business objectives faster
Establish solid foundations for data-driven decisions and business growth
and we’re not sorry about it.
Creating, maturing or accelerating an optimisation program is not a one size fits all approach. We’ve made mistakes in the past. We’ve used tools and platforms that weren’t good enough. We’ve run too many experiments. We haven’t run enough experiments. However, we wholeheartedly believe that mistakes are an absolutely necessary part of an optimisation strategy because it creates learning.
It might sound cheesy but it is true. We believe you never lose if you learn and so we are the first to admit that we’re not perfect but we do work really hard to help our clients achieve their goals.
Here are some of the lessons that guide our approach every day.
Getting to know you. Personally!
We want our clients to work closely with the people doing the work. To speak directly to that person and not to someone managing that person. It leads to better collaboration – and that’s why we don’t have account managers.
It really is as they say. Teamwork makes the dream work.
Specialists working together are greater than the sum of their parts. We don’t claim to have team members that ‘do everything’ but what they each do, they do extremely well. This has been our defining approach since day one.
We don’t do one thing. We do lots of things that work really well together.
Experimenting is part of the overall optimisation process. Sure, it’s important and we do a lot of AB tests but they don’t define us. Optimisation is all about the journey the user goes on and uniqueness of human behaviour.
The secret to making genuine impact is focus.
We use OKRs (objectives and key results) to focus on impact in specific areas with defined measures for success. Basically, we focus on the stuff that delivers real impact and we can demonstrate that impact too.
You’ve got to just do it.
Speed and practicality trump theory. There’s a lot out there to read but from day 1, we like to get our hands dirty. Maybe that’s cause we’re Northerners?
Basically, relationships are everything.
The closer we collaborate, the greater the results we achieve. Period. You can expect us to be as demanding of you as you are of us because we’re working towards the same goal – because your goal is our goal.